Thank you for allowing us to serve your veterinary needs. We are striving to speed up the accuracy and convenience of our services to you, and we ask your help in doing so. Please use this web form to submit your prescription refill request so that we may promptly verify the accuracy of your pet’s prescription and to determine if any adjustments are recommended by our veterinarians. Please allow us 48 business hours to get your pet’s refill ready.
Please note that requests placed Friday and Saturday will be ready by Monday or Tuesday afternoon, respectively. Holidays will require an additional day for us to fulfill prescription requests. If you are requesting a special order, a supplement, or other uncommon prescription items, please allow us additional time to get it ready for you as the entire process will take extra time on our end.
Of course, we understand that “life happens” and that you may need a last-minute emergency or urgent refill. We are happy to make that happen as a rare exception and courtesy to you, but we do need to reserve those extraordinary efforts for true emergencies and valid urgency. We are grateful in advance for your understanding of this policy. In those rare cases, though, we can commit to doing the best we can to fulfill your prescription request as soon as possible. Hopefully, we can do so on the same day—but that will be determined by the time of day we receive your request and how readily available our veterinarians and support staff are to properly verify and fill the prescription for your pet.
In any event, please enter the information requested below, and we will process your request just as soon as possible. We’re grateful for the privilege to serve you, and remain available to be of any further assistance to you.