Thank you for selecting us as your veterinary care provider! We know you have many choices available to you, and we want you to know that we don’t take your decision lightly. As a new client, we would like for you to come to expect nothing but outstanding service from all of us here at Harmony Animal Hospital.
In order for any business to provide consistently great service, commitments must be made to employing exceptional staff, using cutting-edge medical equipment, and having a location convenient to our clients. At Harmony Animal Hospital, these investments are funded by charges paid by our clients for veterinary products and services. In order to ensure that we can continue to provide service that will exceed your expectations, we wish to make you aware of our payment & appointment policy as tactfully, respectfully, & concisely as we can. For your information, our Payment & Appointment Policy is outlined below. If you have any questions whatsoever, please feel free to ask to speak with me.
Welcome, and thank you for your confidence in caring for your furry loved ones!
- Jason Lenhardt, Owner & Co-Founder
PAYMENT & APPOINTMENT POLICY
Promise to Pay: We offer several payment options to make it as easy & manageable as possible for our clients to pay for the cost of optimal veterinary care. You promise to pay in full all amounts owed on your account at the time of your appointment and/or at the time of your pet’s discharge and to provide all necessary information to confirm your identity (if not paying with cash). We cannot hold checks or mail an invoice for later payment.
Returned Payment Fee: If any check, credit/debit card, or other payment that you have made on your account is returned unpaid, you agree to be charged a Returned Payment Fee, which is currently $25.00 and will be adjusted as law permits.
Payment Plans: If you need assistance in paying for services, we offer payment plans through a company named CareCredit® (subject to credit approval). If you’re interested in learning more or to apply, please ask us for more details.
Pet Insurance: If you own pet insurance, please understand that all claims for reimbursement, coverage questions, & other pet insurance business must be directed to your pet insurance provider. Full payment to us for products & services is expected at the time of your pet’s appointment/discharge. We are happy to provide you any information you need in submitting a claim for reimbursement.
Collection Costs: If we do not receive payment under the terms of this Payment & Appointment Policy and we refer your account to a collection agency or an attorney for collection, you understand that we may charge to your account our collection costs, including court costs and attorney’s fees, late charges, and finance charges, to the extent not prohibited by applicable law.
Appointment Cancellation or Rescheduling: As a courtesy to us & other clients, please understand that we require 24 hours notice of appointment cancellation or rescheduling. Repeated failure to do so may result in a $50 fee to your account in order to offset expenses that we incur whether or not you show-up for your appointment (i.e.; staff payroll, utilities, etc.).
Arriving Late for Appointment: In order to maintain our appointment schedule and not keep other clients waiting, we ask for your understanding that clients arriving after their scheduled appointment time will be asked to reschedule. We are unable to provide timely service if our clients do not arrive on time. In fact, it is ideal if you arrive 10 minutes early.
No Waiver by Us: We may waive our right to strictly adhere to this policy or charge a fee to your account without waiving any other right we have under this Payment Policy, including our right to charge that same fee at any other time.
Additional Policy Information: For some treatments or hospitalized care, a deposit may be required. Healthcare plans requiring comprehensive care of $1,000 or more will require a 50% deposit to begin your pet’s treatment.
Leashes & Carriers: For the safety of all clients & patients, all pets must remain on a leash or in a carrier at all times.
We happily accept Visa, MasterCard, American Express, Discover, Care Credit, cash and check.
Please note for all Care Credit transactions the account holder must be present and provide photo ID for verification purposes, per Care Credit and Synchrony Bank regulations.
*Due to the threat of identity theft, we cannot keep any payment information on file.*