Client Service Representative

Harmony is a full-service veterinary care facility for dogs & cats dedicated to client service and patient care. Our compassionate staff utilizes the latest technology and techniques to provide quality medicine through a complete suite of whole-life services including wellness and preventative care, general medicine, soft tissue and orthopedic surgery, advanced dentistry, acupuncture, consultations, spaying and neutering, and emergency care.

Imagine a workplace where you can feel fulfilled in your chosen career and truly enjoy everyone you work with. Imagine an environment filled with maturity & respect for one another where the focus is on patient care and customer service, not on petty differences or personality conflicts.  Harmony offers all of that and more!

We are currently accepting cover letters and resumes for the following position:

Client Service Representative
Harmony Animal Hospital
Apex, NC

FULL TIME approximately 36-40 hours per week
**PREVIOUS HOSPITALITY EXPERIENCE PREFERRED**
Reports To: Lead Client Service Representative – Veterinary Receptionist

The Client Service Representative is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors, and therefore plays a very crucial role in providing superior service. The Client Service Representative in this case will primarily answer telephones & assist clients with their requests and questions in-person & over the phone in a front-office capacity. Additionally, this position will require that the hired person greets clients, prepare patient files, escorts clients and patients to exam rooms, receives and relays client correspondence, updates client financial records, and aids hospital administration with miscellaneous tasks as needed. The exceptional Client Service Rep has the ability to foster client bonding and exercise good judgment.  Doing so will accomplish the hospital mission of treating clients and patients with compassion, respect, and dignity, & in such a way that gives them “warm & fuzzy” reasons to return and tell other about their experiences here.

At Harmony Animal Hospital:

  1. Client service & patient care come before anything else.
  2. We provide quality medicine.
  3. We provide compassionate care.
  4. We are a top-notch facility.
  5. We have experienced leadership.

Education Requirements:

High school diploma or equivalent

Experience Requirements:

  • MUST BE welcoming, engaging, empathetic, and dedicated to SUPERB client experiences
  • Ability to maintain a friendly, interactive and professional manner with clients in all situations
  • Previous Veterinary Receptionist experience a plus, but not required.
  • Previous Customer Service/Client Satisfaction/Hospitality background STRONGLY PREFERRED.
  • Typing skills REQUIRED.
  • Some computer knowledge required; comfortable with Microsoft Word, Microsoft Excel, use of communication tools such as email, and familiarity with web-based technologies (such as Facebook & web sites).
  • Significant experience with basic office functions in a busy office environment.
  • AVImark experience preferred.

Benefits:

  • Up to 10 days of Paid-Time-Off (PTO)
  • Health insurance reimbursement
  • 401(k) Retirement Plan
  • Discounted pet care
  • Uniforms

This is a full-time position with varying late evenings and alternating Saturday mornings. MUST be able to stay past closing until all work is completed. Given that we are a hospital, there is a high degree of uncertainty and staff are expected to be flexible with their schedule.

Due to the high number of responses to this ad, please understand that we will only contact you should we wish to schedule an interview. Thank you for your understanding!

If you’re looking for employment at a place where you feel valued and important to the success of the practice, please email your cover letter and resume to us today. We look forward to speaking with you!

Here are what some of your peers have to say:

“I love that Harmony is a private practice and not a corporation. Harmony is interested in and recommends what is needed for the patient. We aren’t afraid to try new treatments or treatment modalities, and the practice is not just concerned with what’s best for the bottom line. Harmony is a busy, busy practice…that’s important to me as a RVT because I want to use my education and improve my skills, and not being bored is great, too! I feel I have a voice and can contribute to constantly improving this practice.” -A.L.

“Harmony is a fulfilling place to work in my chosen profession. Not only do we practice great medicine, but it’s also a family work environment.”
-J.B

“Working at Harmony allows me to use my technical skills on a day-to-day basis.  I enjoy working in a Tech-driven environment where the Doctors trust the Technicians for various responsibilities throughout the day.  Harmony is a fast-paced veterinary hospital that allows you to provide high quality-of-care to pets without losing the attention to detail.  It is an added bonus to work alongside co-workers who obviously care about their jobs as much as you do.  The Harmony family consists of hard working individuals who come together and create a dynamic team to work with.  After working in other clinics I can’t imagine working anywhere else other than Harmony Animal Hospital.”
-M.W.

“We blur the line between professional and family with our clients. Our relationships are warm and real, and that ensures we can treat our patients like our own pets. Harmony represents the essence of teamwork – we help each other throughout the day and at the end of the day. When times get tough, we’re there for each other, and new team members are always welcomed in and made to feel at home. On top of that, we offer unparalleled veterinary services for our clients and patients.”
-L.F.

Rendering of Our New State-Of-The-Art Facility

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